FedEx manages to alienate the small business customer.
Small businesses and entrepreneurs that are using FedEx are finding SmartPost just as terrible as the company’s sales team. Those who use Amazon to sell goods are forced to use FedEx SmartPost, with disastrous results, according to Sam Oh, founder of moneyjournal.com.
“There have been numerous claims of damaged packages, slow shipping, inaccurate/delayed tracking or the items never arriving to the customers when shipped with SmartPost,” Oh wrote in an email to the Springfield Entrepreneurship Examiner. “Although the Amazon listing will show ‘Sold by (your store name) and Fulfilled by Amazon,’ a lot of buyers do not understand what Fulfilled by Amazon means. This has resulted in numerous negative feedback comments, all related to shipping.”